Privacy Policy of NewLifePack

22/11/2024

NewLifePack is committed to the absolute confidentiality of customer information in accordance with our customer privacy policy. All collection and use of information will only occur with the customer’s consent, except in cases required by legal authorities. We do not use, transfer, provide, or disclose customer information to any third party without the customer’s consent.

 

ABOUT NEWLIFEPACK

NewLifePack is a Large-scale Manufacturer of Paper Packaging and Rigid Boxes based in Ho Chi Minh City, Vietnam. Since our founding in 2008, starting with our first facility in Go Dau (Tan Phu district). We have now expanded to a modern factory spanning 12,500 m² in Phuoc Vinh An commune, adjacent to Cu Chi town center.

We provide Comprehensive Packaging Solutions: from exclusive creative design, high-tech printing and post-printing, high-efficiency automated production, to professional logistics and customer service. Our product range includes Premium Product Boxes, Corporate Gift Boxes, Tet Gift Boxes, Mooncake Boxes, Rigid Boxes, Corrugated Boxes, Folding Boxes, Anti-counterfeit Labels, POSM, and other products.

We specialize in Post-print Surface Effects, such as Lamination, Foil Stamping, Embossing, Deep Embossing, Pattern Embossing, Refraction Embossing, Sand Uv Coating, Spot Uv Coating, Metalized Laminating, Die Cutting, and other effects.

We are proud to hold several international certifications: ISO 9001:2015, ISO 14001:2015, GMI, G7, GSV, FSC, and SMETA.

 

Privacy Policy of NewLifePack

1. Information Collection Under the Privacy Policy of NewLifePack

1.1. Information Collection Objectives

NewLifePack collects customer information for the following legitimate purposes:

  • Confirming customer orders when they wish to purchase products.
  • Sending notifications, advertisements, and public relations materials about new services.
  • Providing information about services via email.
  • Analyzing consumer trends to develop new services or improve existing ones.
  • Contacting customers regarding promotions, feedback, and product reviews.
  • Responding to customer inquiries by email, phone, or direct mail.

1.2. Privacy Policy Objectives

The privacy policy of NewLifePack aims to achieve the following purposes:

  • Ensuring customer privacy and protecting their personal data.
  • Complying with personal data protection laws.
  • Preventing risks related to information leakage.
  • Improving service quality.
  • Building trust and credibility for the brand.
  • Providing quick and effective customer support.

2. Scope of Information Use Under the Privacy Policy of NewLifePack

NewLifePack will use customer information for the following purposes:

  • Providing goods and services as requested by customers.
  • Sending updates, promotional offers, and news to customers.
  • Strengthening relationships and interaction with customers.

NewLifePack is committed to not sharing customer information with third parties for advertising purposes without the customer’s consent.

3. Information Retention Period

Customer information will be stored until the customer requests its deletion or our company is dissolved or bankrupt.

In all cases, customer information will be kept strictly confidential in accordance with NewLifePack’s privacy policy.

4. Access to Information

NewLifePack’s customer privacy policy allows employees from the sales, customer service, and certain other relevant departments of NewLifePack to access customer information in order to assist with purchasing and after-sales support.

NewLifePack is obligated to provide customer information upon request from legal authorities such as the Prosecutor’s Office, the Court, or the Police.

Furthermore, customer information will be kept strictly confidential in accordance with NewLifePack’s privacy policy.

5. Information Collection and Management Address

NEW LIFE PACKAGING PRINTING TRADING SERVICE COMPANY LIMITED

6. Methods and Tools for Customers to Access and Modify Their Personal Information

6.1. Update, Modify, or Delete Information

Customers have the right to request the update, modification, or deletion of their information via the following methods:

  • Call: (+84) 828.44.9999
  • Email: box@newlifepack.com
  • Visit in person at:
    • Factory: 68 Tran Van Cham, Phuoc Vinh An Commune, Cu Chi District, Ho Chi Minh City, Vietnam
    • Office: 366 Tan Huong, Tan Quy Ward, Tan Phu District, Ho Chi Minh City, Vietnam

6.2. Privacy Policy Complaints

If customers believe their information has been leaked, they can file a complaint with NewLifePack. We will verify the situation and take appropriate action if any mistake is found.

Complaints can be made through:

  • Call: (+84) 828.44.9999 (Business Department)
  • Email: box@newlifepack.com (Sales Manager and CEO)
  • Visit in person at:
    • Factory: 68 Tran Van Cham, Phuoc Vinh An Commune, Cu Chi District, Ho Chi Minh City, Vietnam
    • Office: 366 Tan Huong, Tan Quy Ward, Tan Phu District, Ho Chi Minh City, Vietnam

7. NewLifePack’s Privacy Policy Commitment

NewLifePack is committed to the absolute confidentiality of customer information in accordance with our customer privacy policy. All collection and use of information will only occur with the customer’s consent, except in cases required by legal authorities. We do not use, transfer, provide, or disclose customer information to any third party without the customer’s consent.

Customers are responsible for providing accurate and lawful information. NewLifePack is not liable for any complaints related to customer rights if the information provided initially is found to be incorrect.

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