25/07/2025
Effective Date: July 1, 2025
Newlifepack’s Sales Policy is designed to foster long-term, collaborative partnerships with our valued customers by delivering high-quality packaging solutions, transparent workflows, and dedicated, professional service. This policy clearly outlines the terms and conditions related to order placement, quotations, payments, production, delivery, claims resolution, and other customer support services.
Newlifepack offers multiple ordering channels to provide maximum convenience for our clients in selecting, consulting, and initiating packaging orders. Clients can place orders through the following methods:
Clients are welcome to visit Newlifepack’s Headquarters and Production Facility to:
Address: 68 Trần Văn Chẩm Street, Củ Chi Commune, Ho Chi Minh City, Vietnam
Business hours: Monday – Saturday, from 8:00 AM to 4:30 PM
Please schedule an appointment in advance for the best support.
Clients can contact our Business Department directly to:
Phone: +84 28 3790 2768
Hotline: +84 828 44 9999
Clients can submit order requests or consultation inquiries through any of the following online channels.
Newlifepack’s Business Department will respond within 24 business hours upon receiving your information.
Email: box@newlifepack.com
(Directly received by the Board of Directors)
Zalo Official Account: https://zalo.me/newlifepack
Facebook Messenger:: http://m.me/newlifepack
To facilitate a smooth and efficient ordering process, Newlifepack provides the reference checklist below to help customers prepare and organize key information during our collaboration.
| No. | Item | Details to Provide |
|---|---|---|
| 1 | Product Type | – Individual items: rigid boxes, corrugated boxes, folding boxes, paper bags, labels, POSM, etc. – Combo sets: main box + inner boxes + paper bags, etc. Note: To focus resources on our core product lines—rigid boxes (chipboard) for mooncake boxes, Tet gift boxes, corporate gift boxes, and premium product packaging boxes—Newlifepack only selectively accepts limited standalone orders for paper bags and POSM. |
| 2 | Product Dimensions | Length × Width × Height (in mm or cm). Please specify whether these are outer or inner dimensions. |
| 3 | Estimated Quantity | Minimum Order Quantity (MOQ): – Rigid boxes: from 1,000–2,000 units – Carton boxes: from 2,000 units – Folding boxes: from 5,000 units |
| 4 | Materials | – Structural materials: C1S (Couche), Duplex, Ivory, Kraft, Corrugated board (E/B/C flute), Chipboard, Art paper, FSC-certified paper, etc. – Accessories (if any): inserts, handles, ribbons, locks, buttons, etc. |
| 5 | Surface Effects | Foil stamping Embossing, debossing, deep embossing Texture embossing, refraction embossing Spot/ sand/ gloss UV coating Gloss/ matte/ velvet lamination Metalized/ aluminum film lamination Die-cut, plastic window patching, etc. |
| 6 | Design (Structure & Artwork) | – Finished physical sample available – Digital artwork files available (AI, PDF, EPS, PSD, etc.) – Or need Newlifepack to assist with design from scratch |
| 7 | Lead Time | Estimated production timeline: – Rigid boxes: 20–25 days – Carton boxes: 20–25 days – Folding boxes: 15–20 days Actual lead time may vary depending on quantity, product complexity, and seasonal factors. Note: Peak production season typically runs from July to December annually. |
| 8 | Delivery Location | Ho Chi Minh City (former), other provinces in Vietnam, or international destinations. Please specify any special packaging requirements if applicable. |
| 9 | Other Special Requirements | Moisture protection, individual packing, batch delivery, pre-sorted quantities, QR code printing, FSC certification, quality control testing, etc. |
Newlifepack offers complimentary consultation services with a focus on in-depth packaging strategies, designed to support clients in the following areas:
Our cross-functional team — including R&D, design, and sales teams — is ready to accompany you from concept development to final production, helping maximize the impact of your packaging strategy.
Quotations are prepared based on the technical specifications and specific requirements provided by the Client, including but not limited to: product quantity, dimensions, materials, surface effects, and other custom requests (please refer to Section 1.2 – Ordering Information).
Prices quoted exclude Value Added Tax (VAT), shipping fees (if any), and other applicable surcharges.
Each quotation remains valid for thirty (30) days from the date of issue, unless otherwise specified in writing.
This validity period helps safeguard both parties against fluctuations in raw material prices, shipping costs, or exchange rates.
Newlifepack reserves the right to adjust quoted prices in the following circumstances:
A white dummy, or structural prototype, is a physical model constructed from actual or equivalent packaging materials, without any printed graphics or surface finishes. Its purpose is to validate dimensions, folding lines, material thickness, structural integrity, and the fit within packing or assembly systems.
A color sample, or color mock-up, is a high-fidelity prototype that includes final artwork, color schemes, and surface effects such as lamination, coating, stamping, or embossing. It is used to confirm the accuracy of print colors, assess post-press effects, and verify the overall visual presentation before mass production or during pre-press proofing.
Client may make payments directly at Newlifepack’s headquarters:
68 Tran Van Cham Street, Cu Chi Commune, Ho Chi Minh City, Vietnam
Our sales and accounting team will assist in issuing invoices and confirming the payment on-site.
A Payment Request Form will be sent to the Client via email.
Upon receipt, the Client is kindly requested to complete the bank transfer based on the provided details and notify Newlifepack of the transaction result via phone or email for confirmation.
Newlifepack Bank Account Information
For first-time Client, Newlifepack applies the following standard payment schedule:
For long-term partners or large-value orders, Newlifepack may offer flexible payment terms based on mutual agreement, ensuring both parties’ interests and long-term cooperation are maintained.
In the event of delayed payment beyond the agreed deadline, Newlifepack reserves the right to apply late payment interest in accordance with the maximum rate permitted by applicable laws.
The interest rate shall be based on the short-term lending rate of a commercial bank at the time the delay occurs, or as otherwise specified by the Commercial Law.
Ownership of the products will only be transferred once the Client has fully fulfilled all payment obligations as per the signed contract.
Any special cases regarding payment schedules or overdue debt settlement will be addressed through a written agreement between both parties.
Newlifepack will issue valid financial invoices upon the Client’s request.
To ensure timely and accurate invoicing, Clients are kindly asked to provide complete billing information at the time of ordering or prior to payment.
Any invoice information modification (if necessary) will only be accepted before the invoice is issued and must be confirmed in writing by both parties.
If the Client requests to cancel an order after production has commenced, they will be responsible for all incurred costs, including the purchase of raw materials and any completed production steps.
Any request to modify an order (including quantity, specifications, or delivery time) must be submitted in writing and shall only be considered valid upon written confirmation from Newlifepack.
Newlifepack encourages active Client participation in key stages of product development to ensure quality and consistency with the original requirements.
An order is considered officially confirmed when both parties have agreed in full on the following details: quantity, product specifications, unit price, delivery schedule, and payment terms.
Newlifepack will proceed with production only after the following conditions are met:
The Client shall approve the final print-ready artwork file prior to production, including:
Production or mock-up development will commence only upon receipt of formal written approval from the Client.
The Client shall evaluate and approve the structural prototype (white dummy) based on the following criteria:
The approved white dummy ensures structural integrity and functional accuracy before mass production begins.
The Client shall evaluate and approve the color sample (color mock-up) based on the following criteria:
The approved color sample will serve as the production benchmark for final quality control.
Per the agreed production timeline, Newlifepack will invite the Client to perform on-site color sign-off on actual press sheets randomly pulled from the running offset press.
In case the Client cannot attend in person, remote sign-off can be facilitated through high-resolution scans or real-time video verification, under Newlifepack’s guidance.
This step ensures final approval of color reproduction, layout registration, and overall print quality before full print run proceeds.
At the start of mass production, Newlifepack will coordinate with the Client to conduct on-site inspection and acceptance of the first batch of completed products.
If on-site presence is not feasible, remote inspection may be arranged via video call or photographic documentation, following Newlifepack’s inspection protocol.
This final inspection ensures:
Newlifepack’s Warranty Policy is established to protect the legitimate interests of our Clients in cases where product defects arise due to production, packaging, or transportation errors attributable to Newlifepack. Depending on the specific case, defective products will be repaired, replaced, or remade in accordance with the following terms.
Products are eligible for free warranty service if all the following conditions are met:
The following cases are not covered under free warranty. Should the Client request assistance, Newlifepack will provide a quote for any repair or replacement costs involved:
The specific warranty period shall be stated in the Sales Contract or determined based on Newlifepack’s current policy at the time the request is made.
For products eligible for warranty service, the processing time ranges from ten (10) to fifteen (15) business days from the date the defect is confirmed.
All products submitted for warranty service (whether under free or paid terms) must be returned to Newlifepack’s manufacturing facility for inspection and resolution:
To request warranty service, please follow the steps below:
In the event of any disputes arising from product quality, delivery schedule, payment, or other matters during the course of cooperation, both parties shall prioritize resolution in a spirit of goodwill, cooperation, and amicable negotiation.
Clients may submit their requests or complaints via Newlifepack’s official contact channels as follows:
Or contact us directly at our Headquarters & Factory:
Newlifepack is committed to receiving and responding to all valid inquiries in a timely manner, no later than ten (10) business days from the date of receipt.
All complaints will be handled through a standardized internal procedure, ensuring transparency, accuracy, and promptness to protect the legitimate rights and interests of our clients.
If the parties are unable to reach an agreement through negotiation, the dispute shall be resolved in accordance with the prevailing laws of Vietnam at the competent authority.
Applicable legal grounds include, but are not limited to:
All product-related agreements concerning payment, delivery, warranty, etc., once confirmed in writing by both parties (including but not limited to: contracts, quotations, purchase orders, meeting minutes, and email communications), shall be legally binding and may serve as the basis for dispute resolution, if any.
During the dispute resolution process, all other contractual obligations shall remain in effect and must be fulfilled in full, unless otherwise mutually agreed in writing.
The Client shall bear full legal responsibility for the intellectual property and legality of all print-related content provided to Newlifepack, including but not limited to:
Newlifepack assumes no legal liability for any intellectual property infringement, violations of legal regulations or social norms, or any damages arising from content provided by the Client.
In the event of any dispute, claim, or legal proceeding related to copyright or printed content, the Client shall be solely responsible for all explanations, resolutions, and compensation (if applicable) in accordance with current laws and regulations.
Newlifepack is committed to maintaining the strict confidentiality of all data, designs, drawings, technical specifications, product prototypes, and related materials provided by the Client, unless otherwise agreed in writing or as legally required by competent authorities.
Design files and product samples shall not be reused, modified, shared, or produced for any third party without prior written consent from the Client.
The Client is responsible for ensuring that the design files meet all necessary technical standards before production, including but not limited to:
Newlifepack shall not be held responsible for any discrepancies in print quality, color accuracy, or layout if the design files fail to meet technical standards or have not been approved by the Client through final proof confirmation prior to production.
Newlifepack shall not be held liable for any delays, disruptions, or failures in the performance of part or all of its contractual obligations caused by force majeure events that are beyond the company’s reasonable control.
Force majeure events include, but are not limited to:
In the event of force majeure, Newlifepack’s obligations may be deferred for a reasonable period corresponding to the impact of such events.
If a force majeure event occurs, the timeline for contract performance shall be automatically extended by a period equivalent to the duration of the disruption.
Both parties are responsible for providing written notification as soon as reasonably possible after becoming aware of the event and must cooperate to minimize any resulting damage.
If either party fails to provide timely notification, the other party reserves the right to reject the claim of force majeure and demand fulfillment of the contractual obligations as originally agreed.
If a force majeure event continues uninterrupted for more than three (03) months, either party has the right to unilaterally terminate the contract without incurring any liability for compensation.
Such termination must be communicated to the other party in writing at least ten (10) business days in advance.
Newlifepack reserves the right to amend, supplement, or update this Sales Policy at any time, in order to respond to market fluctuations, comply with new legal requirements, or improve internal operations.
All policy changes will be formally communicated to Clients through Newlifepack’s official communication channels, including but not limited to: the company website, email, or direct notice during transactions.
The updated policy shall take effect from the date of publication or from the specific effective date stated in the notification.
By continuing to use the services or conduct transactions after receiving notice, the Client is deemed to have accepted and agreed to comply with the updated terms of the policy.
Newlife Packaging Printing Company (Newlifepack Co., Ltd. – since 2008) is a leading manufacturer of Paper Packaging and a trusted provider of Custom Rigid Boxes based in Ho Chi Minh City, Vietnam.
Thank you for considering us among the many packaging and printing providers. We’re excited for the opportunity to work with you!
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