At Newlifepack, our Privacy Policy reflects our commitment to protecting the privacy and security of our clients’ personal and business information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services, website, or communication channels.
1. Purpose and Scope of Information Collection
Newlifepack collects customer information to serve the following primary purposes:
To provide consultation, customer support, and facilitate transactions related to our products and services.
To deliver quotations, contracts, invoices, and other relevant documents upon request.
To enhance service quality, optimize user experience, and personalize website content.
1.1. Personal information voluntarily provided by customers may include:
Full name, phone number, email address, shipping address, and payment details.
Company name, job title, and invoicing information (if applicable).
Contact content, support requests, order history, or customer feedback.
1.2. System-generated data automatically collected during website visits may include:
IP address, device type, browser, operating system, access time, and visit frequency.
Cookies, browsing behavior, clicks, and interactions on the website.
All collected data is processed in compliance with applicable laws and regulations, for clearly defined purposes, and within the necessary scope.
2. Purpose of Information Use
Personal information collected by Newlifepack is used appropriately and for legitimate purposes, with the goal of enhancing service quality and protecting the rights of our customers. Specifically:
To verify and process consultation requests, orders, contracts, payments, or after-sales services.
To send notifications regarding order status, new products, promotional programs, or events—with the customer’s consent.
To analyze user behavior and usage statistics for the purpose of improving website content, interface, and performance.
To support the resolution of feedback, complaints, or disputes arising during service usage.
To comply with legal obligations or requests from competent government authorities in accordance with applicable laws.
Newlifepack is committed to using personal information solely for the purposes stated above and will not share it unlawfully with third parties.
3. Scope of Information Sharing
Newlifepack is committed to not selling, trading, or sharing customers’ personal information with any third party, except in the following circumstances:
With the clear and confirmed consent of the customer.
When sharing is necessary to deliver services, including but not limited to: shipping, printing, payment processing, customer service, or technical support.
Upon lawful request by competent government authorities.
All third parties granted access to customer information are required to comply with applicable confidentiality obligations and may only use the information within the scope necessary to perform their assigned functions.
4. Authorized Parties with Access to Information
Customer personal information will be retained for as long as necessary to fulfill the purposes outlined in this Policy, unless a deletion request is received from the customer or the information is no longer relevant to the original purpose of collection.
In cases where specific data retention periods are required by law (e.g., accounting records, financial invoices), Newlifepack will strictly comply with the applicable legal timeframes.
5. Customer Rights
5.1. Right to Request
Customers have the right to make the following requests regarding the personal data stored and processed by Newlifepack:
Request to access, update, correct, or delete their personal information.
Opt out of receiving marketing communications from Newlifepack.
File a complaint if they believe their data is being used improperly or in violation of applicable regulations.
5.2. Channels for Submitting Requests
All requests may be submitted through Newlifepack’s official communication channels:
📍 68 Trần Văn Chẩm Street, Củ Chi Ward, Ho Chi Minh City, Vietnam Customer service hours: Monday to Saturday, from 08:00 AM to 04:30 PM Please schedule an appointment in advance for the best support.
5.3. Response Time
Newlifepack will respond to valid customer requests as soon as possible, no later than seven (07) business days from the date of receipt.
6. Data Security
Newlifepack is committed to implementing appropriate technical and organizational measures to safeguard customers’ personal information from loss, unauthorized access, disclosure, alteration, or destruction.
6.1. Information Protection Measures
Use of HTTPS protocol to encrypt data during transmission.
Restriction of internal data access based on specific roles and responsibilities.
Storage of data on highly secure systems with regular backups to minimize risks.
Periodic information security audits and risk assessments to identify and address vulnerabilities promptly.
6.2. Data Breach Response
In the event of a suspected data breach, intrusion, or violation of personal data, Newlifepack will:
Promptly verify and isolate the incident.
Notify relevant parties in accordance with applicable legal requirements.
Implement remedial actions to minimize potential damages.
7. Customer Commitments
By using the products and services provided by Newlifepack, the Customer agrees and commits to the following:
Provide accurate and complete information that does not violate any applicable laws or regulations.
Be solely responsible for maintaining the confidentiality of access credentials, including but not limited to: order account details, communication email addresses, and authentication codes.
Accept full responsibility for any consequences arising from providing inaccurate, outdated, or unauthorized use of information beyond Newlifepack’s control.
Newlifepack reserves the right to refuse service or cancel orders if any violation of the above commitments is detected.
8. Policy Updates
8.1. Right to Update
Newlifepack reserves the right to amend, supplement, or update this Privacy Policy at any time to reflect market changes, new legal requirements, or internal operational improvements.
8.2. Notification Method
Any changes to the policy will be formally communicated to Customers through Newlifepack’s official channels, including but not limited to: our website, email notifications, or direct announcements during transactions.
8.3. Effective Date
The updated policy shall take effect from the date it is published or from the specific effective date stated in the notice.
8.4. Implied Consent
By continuing to use our services or proceed with transactions after the notification date, the Customer is deemed to have accepted and agreed to comply with the terms of the updated policy.
Newlifepack Co., Ltd.
Newlife Packaging Printing Company (Newlifepack Co., Ltd. – since 2008) is a leading manufacturer of Paper Packaging and a trusted provider of Custom Rigid Boxes based in Ho Chi Minh City, Vietnam.
Professional, Large-Scale Manufacturing
Perfect color reproduction using advanced offset printing technology with the KOMORI Lithrone 6-color press
15,000 m² facility equipped with modern automation, capable of handling large orders with tight deadlines
Closed-loop production process: fully in-house, no outsourcing. Guaranteed stable quality and competitive pricing
Professional design and prepress team. Experienced technicians and production staff. Dedicated consultation and attentive customer service.
Certified with: ISO 9001:2015, ISO 14001:2015, GMI, G7, GSV, FSC, SMETA
Contact Us:
Headquarters & Factory: 68 Tran Van Cham Street, Cu Chi Commune, Ho Chi Minh City, Vietnam (Formerly: 68 Tran Van Cham Street, Phuoc Vinh An Commune, Cu Chi District, Ho Chi Minh City, Vietnam)
